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For order issues, please include: your order email or WhatsApp number, the plan you ordered (6-month, 1-year or 2-year), and a short description of the problem. We will resolve most issues in a single reply.

For technical issues — app not loading, resource not working — include the device and OS (e.g., "iPhone 14, iOS 17") and what you see on screen. A screenshot is always helpful.

For refund requests: contact us within 7 days of purchase. No paperwork. Just your order email.

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